hbazzi Privacy Policy

hbazzi is a trusted online gaming platform in Bangladesh. We take the privacy of our members' personal information very seriously. This Privacy Policy ("Policy") describes what types of information are collected when you use hbazzi's website and related services, how that information is used, with whom it is shared, and what steps we take to protect your information.

By registering on this platform or using its services, you consent to the terms of this Privacy Policy. If you do not agree with any part of this Policy, you are requested to refrain from using our services.

hbazzi reserves the right to modify or update this Privacy Policy at any time. In the event of changes, you will be notified through an appropriate channel and the date of the latest update will be shown on this page.

hbazzi collects the following types of information to improve service quality and ensure secure transactions.

2.1 Registration and Identity Information

When you open an account with hbazzi, we collect the following information:

• Full name and date of birth (for age verification — only those aged 21 and above may register)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport number (for KYC verification)

2.2 Financial Transaction Information

To process deposits and withdrawals, we collect:

• Mobile banking numbers (bKash, Nagad, Rocket)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Transaction date and time (BST, UTC+6)

2.3 Technical Information

Information collected automatically when you visit our platform:

• IP address and device identifier
• Browser type, version, and operating system
• Time of entry and exit from the site
• Information about pages visited and navigation paths
• Cookie and local storage data

2.4 Gaming Activity Information

• Play history, bet amounts, and outcomes
• Information about bonuses and promotional offers received
• VIP level and loyalty points data
• Responsible gaming preferences and limit-setting information

hbazzi uses collected information only for specific and legitimate purposes. The main purposes for which we use your information are described in detail below.

3.1 Account Management and Service Delivery

• Completing account creation and verification processes
• Ensuring login and secure account access
• Processing deposit and withdrawal requests
• Providing bonuses, promotional offers, and VIP benefits

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Identifying financial fraud and suspicious transactions
• Following KYC (Know Your Customer) procedures to prevent money laundering
• Ensuring age verification — for those aged 21 and above only

3.3 Support and Communication

• Operating 24/7 Bengali live chat support service
• Resolving issues via email
• Sending important account-related notifications
• Informing you about policy changes

3.4 Service Improvement

• Technical development of the platform and bug fixes
• Analyzing and improving user experience
• Planning for the launch of new games and services
• Managing responsible gaming programs

hbazzi does not sell, rent, or commercially distribute your personal information. However, in specific circumstances, information may be shared with the following parties:

4.1 Service Providers

We work with trusted third-party service providers to operate our platform. These include payment gateway services (bKash, Nagad, Rocket), game software providers, and cybersecurity services. These providers receive only the information necessary to perform their specific services and are bound by confidentiality agreements.

4.2 Legal Obligations

If we are required to provide your information in response to a valid legal order, court directive, or regulatory authority request, we will comply with applicable law. In such circumstances, we will make every effort to notify you in advance where possible.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the relevant party. In such cases, the new owner will agree to comply with the obligations of this Privacy Policy.

4.4 With Your Consent

Beyond the circumstances described above, your information will not be shared with any third party without your explicit consent.

hbazzi uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and session information.

5.1 Types of Cookies

• Essential Cookies: Indispensable for the basic functionality of the platform. These manage login sessions, security tokens, and user authentication.
• Functionality Cookies: Store your language preferences, display settings, and other personalizations.
• Analytics Cookies: Collect anonymous statistics to help us understand which sections of the platform are used most.

5.2 Managing Cookies

You can control or delete cookies from your browser settings. Please keep in mind that disabling essential cookies may limit some platform functionality or cause it to not work properly.

hbazzi has implemented industry-standard technical and administrative measures to ensure the security of your information.

6.1 Technical Safeguards

• All data transmission is secured with SSL (Secure Socket Layer) encryption technology
• Passwords are encrypted using a strong hashing algorithm
• Two-Factor Authentication is available
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are active

6.2 Data Retention Period

We retain your information for as long as your account remains active. After an account is closed, certain information may be kept for as long as necessary to meet legal obligations. After that, the information is securely deleted or anonymized.

6.3 Response to a Data Breach

In the event of a data breach, we will conduct a prompt investigation and notify affected users in a timely manner. Necessary steps will be taken to address the damage and measures will be put in place to prevent such incidents in the future.

As a member of hbazzi, you have the following rights over your own personal information:

To exercise these rights, contact our support team via 24/7 live chat or email. We will generally respond to your request within 30 business days.

hbazzi is strictly a platform for adults. We provide services only to those aged 21 and above.

We do not intentionally collect personal information from anyone under the age of 21. Age is verified during the registration process and if we learn that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

If parents believe their child's information has been collected by mistake, please contact our support team and we will take prompt action.

hbazzi may review and update this Privacy Policy from time to time. The Policy may change due to service improvements, the addition of new technologies, or legal changes.

For significant changes, we will send a notification to your registered email and display a notice on the platform. The "Last Updated" date at the top of the Policy will always show the date of the most recent change.

Continued use of the platform after an update will be considered your acceptance of the revised Policy terms. If you do not agree to a policy change, you may close your account.